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To verify your account, you need to provide a document that confirms your identity (passport, ID card, driver’s license). I’m Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started my career in customer support for top casinos, then moved on to consulting, helping gambling brands improve their customer relations. With over 15 years in the industry, I enjoy writing honest and detailed casino reviews.
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After our team had contacted the casino, it was discovered that the penalty had been applied in error. The casino had reimbursed the player’s balance with the confiscated amount and had apologized. The player confirmed the receipt of the funds and considered the matter to have been resolved.
Joycasino bonus programs are designed to reward loyal players with generous cashback and rebate offers. Depending on your status at Casino Joy, you can claim exclusive cashback rewards, allowing you to recover some of your losses. The cashback percentage and frequency vary according to your level, from Novice to Ultimate.